English Maritime Terminology on Ship and Cargo Handling

The Steward’s department

The steward's department is responsible for the onboard comfort and well-being of the crew and passengers on a merchant vessel. They play a crucial role in ensuring that everyone on board has access to adequate food, accommodation, and amenities.

Key Roles and Responsibilities :

Food Preparation and Service: The primary responsibility of the steward's department lies in preparing and serving meals for the crew and passengers. They plan and organize menus, purchase and store food supplies, and ensure that meals are cooked to a high standard and delivered promptly.

Accommodation and Laundry: Stewards are responsible for maintaining the crew's cabins and common areas, ensuring they are clean, comfortable, and well-stocked with linens and towels. They also manage laundry services for the crew and passengers.

Housekeeping and Amenities: Stewards oversee the general cleanliness and upkeep of the vessel, including cleaning public areas, maintaining sanitary facilities, and ensuring the proper functioning of onboard amenities such as laundry machines and recreation facilities.

Passenger Services: On passenger ships, stewards provide additional services to enhance the passenger experience, such as room service, bartending, and arranging shore excursions. They also assist passengers with any requests or concerns they may have.

Inventory Management and Budgeting: Stewards are responsible for managing the department's budget and ensuring that food, supplies, and other expenses are within allocated limits. They track inventory levels, place orders, and maintain accurate records of financial transactions.

Typical Tasks and Duties: 

Cooking and Serving Meals: Stewards and cooks prepare a variety of meals according to menus approved by the ship's captain. They work in the galley, utilizing cooking equipment and following safety protocols.

Cleaning and Maintaining Cabins: Stewards clean and tidy cabins, ensuring they are clean, comfortable, and well-stocked with bedding and toiletries. They also change linens and towels regularly.

Housekeeping and Public Areas: Stewards maintain the cleanliness of public areas, such as the mess hall, lounges, and corridors. They remove trash, mop floors, and wipe down surfaces to maintain a hygienic environment.

Passenger Services: Stewards assist passengers with various requests, such as making beds, providing refreshments, and arranging transportation to and from shore. They also handle passenger complaints and ensure their satisfaction.

Inventory Control and Ordering: Stewards monitor inventory levels of food, supplies, and linens. They place orders with suppliers, ensuring timely delivery and maintaining adequate stock levels.